Terms of Service
Vibe96 Loyalty · Last updated 22 October 2026
These terms are an agreement between Vibe96 ("we") and the merchant who installs the Vibe96 Loyalty app ("you"). By installing or using the app you accept them.
1. The service
The app lets your shoppers earn points on paid orders and swap them for discount codes. You choose the rules in the app's settings and are responsible for the rewards you offer.
2. Fees
Any subscription fee and free trial are shown before you approve them and are billed by Shopify. You can cancel at any time by uninstalling the app.
3. Your responsibilities
- Follow Shopify's terms and the laws that apply to your store.
- Tell your shoppers in your own privacy policy that you run a loyalty program with this app.
- Make sure you have a lawful basis for processing your shoppers' data for the loyalty program.
4. Data processing
For your shoppers' personal data, you are the controller and we are the processor. We agree to:
- process it only to provide the app, following your settings and these terms;
- collect only what the app needs, as listed in our Privacy Policy;
- keep it confidential and allow access only to people who maintain the app;
- protect it with appropriate security, including encryption in transit and at rest;
- use only the sub-processors named in the Privacy Policy, and tell you before adding new ones;
- tell you without undue delay if we become aware of a breach affecting your shoppers' data;
- help you answer shoppers' requests to access or delete their data;
- delete all your data after you uninstall the app, as described in the Privacy Policy;
- never sell your shoppers' data or use it for our own purposes.
5. Availability and changes
We aim to keep the app running at all times but cannot promise uninterrupted service. We may update the app and these terms; if we change them in a way that matters, we tell you inside the app.
6. Liability
The app is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the fees you paid for the app in the 12 months before the claim.
7. Ending the agreement
You can stop at any time by uninstalling the app. We may suspend access if the app is misused. Section 4 continues to apply until your data is deleted.
8. Law
These terms are governed by the laws of Bangladesh.